Customer Portal

To Register Account

1. Have your account number ready.
2. Click on this link.
3. Register your account.

Features & Benefits

The customer portal will allow you to access your account information, view balances, verify case status, schedule pick-ups and much more! 

Upload Files for Existing Cases

1. Sign into your customer portal account.
2. Go to the “Cases” tab on the left and click on “View Cases” 
3. Choose desired case for the file upload.
4. Click the 3 green lines, then “Upload Files”
5. “Drag & Drop” file or click on the window to browse.
6. Prior to uploading, make sure all files are zipped together and their size does not exceed 3000GB. (If unsure, please watch this video about zipping/compressing files.)

7. A window will then read “Attachments were successfully uploaded”
8. Success! Our team of experts will be alerted of this file upload and will view them with your case.

Please click this link for visual instructions.

 

Upload Files for New Cases (unentered)

1. Sign into your customer portal account.
2. Go to the “Resources” tab on the left and click on “My Files” 
3. Click “Add Files”
4. Enter patient information and a detailed description of the attachment.
5. Select a laboratory department that the file pertains to.
6. Add any additional information in the comments section.
7. “Drag & Drop” file or click on the window to browse.
8. Prior to uploading, make sure all files are zipped together and their size does not exceed 3000GB. (If unsure, please watch this video about zipping/compressing files.)

9. A window will then read “Attachments were successfully uploaded”
10. Success! Our team of experts will be alerted of this file upload and will view them.

Please click this link for visual instructions.